Refund policy
REFUND & RETURN POLICY
30-Day Money-Back Guarantee
At BRYZY, we want you to shop with confidence.
If you are not completely satisfied with your purchase, you may request a return within 30 calendar days of receiving your order, subject to the terms and conditions outlined in this policy.
This policy applies to orders shipped worldwide unless local consumer protection laws provide additional rights.
Return Eligibility
To be eligible for a return, your item must:
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Be returned within 30 calendar days of delivery.
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Be in the same condition in which it was received.
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Be unused and free from signs of wear or damage.
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Include all original packaging, accessories, manuals, and labels.
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Be accompanied by proof of purchase or order confirmation.
BRYZY reserves the right to refuse any return that does not meet these requirements.
How to Request a Return
To initiate a return, please contact us at:
Please include:
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Your order number.
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The reason for the return.
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Photos or videos if the item is damaged, defective, or incorrect.
If your request is approved, we will provide the appropriate return address and instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Unless the product arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
If a return is refused, unclaimed, or cannot be delivered back to us due to customer-related reasons, shipping costs and handling fees may be deducted from any eligible refund.
Return Inspection
All returned items are inspected before a refund is approved.
We reserve the right to reject returns for:
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Products showing signs of use.
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Products damaged by misuse or improper handling.
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Products missing original packaging or accessories.
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Incomplete returns.
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Returns submitted outside the return period.
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Fraudulent or abusive return claims.
In certain circumstances, a partial refund may be granted if the returned item shows minor wear or damage.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:
Photos or videos may be required to verify the issue before a replacement, reshipment, store credit, or refund is approved.
BRYZY reserves the right to determine the most appropriate resolution based on the circumstances of each case.
Non-Returnable Items
The following items are not eligible for return:
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Used products.
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Personalized or custom-made products.
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Gift cards.
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Clearance or final-sale items.
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Products damaged through misuse, accidents, water exposure, or improper handling.
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Products showing normal wear and tear.
Exchanges
We do not currently offer direct product exchanges.
If you would like a different item, you may return the original item (if eligible) and place a new order separately.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for the refund to be processed after approval.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at:
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the standard return procedure outlined in this policy.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
BRYZY is not responsible for delays, losses, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Orders Marked as Delivered
Orders marked as "Delivered" by the shipping carrier will be considered successfully delivered.
BRYZY is not responsible for packages lost, stolen, misplaced, or otherwise unavailable after delivery has been confirmed by the carrier.
Customers are encouraged to contact the carrier directly regarding delivery-related disputes.
International Shipping Delays
Delivery times are estimates and are not guaranteed.
BRYZY is not responsible for shipping delays caused by:
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Customs clearance procedures.
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Border inspections.
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Carrier delays.
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Severe weather conditions.
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Peak shipping seasons.
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High shipping demand.
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Events beyond our reasonable control.
Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.
BRYZY reserves the right to provide order records, shipment tracking information, delivery confirmations, customer communications, and other relevant documentation to payment processors and financial institutions when responding to disputes.
Consumer Rights
Certain countries, states, provinces, or regions may provide consumers with rights that cannot be excluded under applicable law.
Nothing in this policy limits or excludes any rights that may apply under mandatory consumer protection laws.
Contact Information
If you have any questions regarding returns, refunds, or order issues, please contact us:
Email: inf.bryzy@outlook.com
Website: bryzycool.com